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Eligibility for Telehealth Psychiatry Services

Understanding Our Eligibility Criteria

Australia-Based

Our psychiatrists are located in Australia and governed by Australian law.

Online Appointments

Get access to telepsychiatry services from any eligible area.

Comprehensive Services

Our psychiatrists specialise in various fields and various age groups.

A photo of Australia on a map with a pin in Sydney

We strive to make mental health care accessible and convenient for all Australians, particularly those in rural and remote areas. Our telehealth psychiatry services are designed to provide high-quality care through a secure online platform. To ensure you receive the best possible service, it’s essential to understand the eligibility criteria for our telepsychiatry services.

Telehealth Service

Please note that JAAS Psych offers exclusive outpatient services and does not provide assessments for inpatients. This means our services are tailored to individuals seeking mental health support from their homes or other non-hospital settings.

Bulk-Billing for Rural and Remote Areas

For patients in rural and remote areas, our psychiatrists provide bulk-billing for all initial assessments, with the exception of ADHD and ASD, which are privately billed. This approach ensures that those facing geographic challenges can access essential psychiatric care without financial strain, while specialized assessments for ADHD and ASD remain privately billed.

ADHD Assessments

Regardless of your location, ADHD assessments at JAAS Psych are billed privately. This specialised service requires detailed and comprehensive evaluations to ensure accurate diagnosis and effective treatment plans.

Privately Billed Appointments for Metro Areas

For those living in metropolitan areas, appointments are privately billed with the possibility of Medicare reimbursements. This billing structure ensures that we can continue to provide high-quality psychiatric care to those in urban settings, while also making it as affordable as possible through Medicare rebates.

Remote & Rural Telepsychiatry Eligibility

Eligible patients must be located in Modified Monash (MM) areas classified MM 2 to MM 7. These areas typically encompass regions where access to medical care is more challenging. The Australian Government’s Health Workforce Locator interactive map can help determine your eligibility. You can check your MM classification through the Health Workforce Locator.

Comprehensive Telehealth Psychiatry Services

Our telehealth psychiatry services cover a wide range of mental health conditions and needs, including:

  • Psychiatric interventions

  • Anxiety and depression management

  • ADHD assessments

  • ASD psychiatry

  • Child and adolescent psychiatry

  • Support for older adults

  • Addiction management

  • Emotional stability and personality issues

  • Psychosis management

  • Medical specialist fitness assessment for drivers

Each service is designed to provide tailored, compassionate care from the comfort of your home, ensuring you receive the support you need no matter where you are.

A young woman sitting at a kitchen bench attending a JAAS Psych telehealth appointment

How to Check Your Eligibility

To verify if you qualify for our telehealth services, please use the Health Workforce Locator tool. Simply enter your address to see if your area falls within the MM 2 to MM 7 classification. If you have any questions or need further assistance, our team is here to help.

We’re Not An Emergency Service

Telehealth services, including those provided by JAAS Psych, are not for emergencies. In case of immediate risk, dial 000 or visit your local hospital’s emergency department.

If you are seeking additional supports, please see below.

Lifeline

A national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Suicide Call Back Service

Suicide Call Back Service offers free professional 24/7 telephone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues.

Beyond Blue

Whether you're seeking mental health information or 24/7 qualified support for you or someone else, Beyond Blue here for you. 

headspace

headspace is Australia’s National Youth Mental Health Foundation, providing early intervention mental health services to 12-25 year olds.

Ready to take the first step towards better mental health? Book your virtual psychiatrist appointment today. Our online booking system is simple and easy to use, allowing you to schedule a consultation at your convenience.

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