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Get ready for your online appointment

We are looking forward to your upcoming appointment with JAAS Psych. To ensure a smooth and effective session via video call, please follow these step-by-step instructions. Our platform of choice is Coviu, which enables a secure and private consultation with your doctor.

Please take note that our psychiatrists are based in Sydney, Australia and our appointments are under Sydney time zone (UTC/GMT +10 hours).


Before Your Appointment


Check Your Device and Internet Connection

Ensure you have a stable internet connection. A good connection is crucial for a clear video call without interruptions.

You can use a smartphone, iPad, or laptop for the session. Make sure your device is charged and ready to go.


Test Your Video and Audio

It is your responsibility to check that your video and audio are working properly before your appointment.

Visit Coviu's Precall Test to test your setup. This process will verify the functionality of your camera and microphone, as well as the speed of your internet connection, to confirm everything is in order. Please resolve any detected problems before your session begins.


Joining Your Video Call


Find a Quiet Place

Ensure you are in a quiet, private space where you can speak freely without interruptions. This is essential for the confidentiality and effectiveness of your session.

Safety First: Please do not attempt to join the call while driving or in any situation that could compromise your safety or that of others.


Join Video Call

Click on the Join Video Call button below or found in the top menu of our website. This will take you to the virtual waiting room of your doctor


Wait for Your Doctor

Your doctor will pick up the video call prior to your scheduled appointment time. Please be patient as they may be finishing up with a previous patient.

Technical Issues

Should you encounter any technical difficulties during the call, please attempt to reconnect, consider switching to a different device, or verify your internet connection's speed. It is your responsibility to ensure that everything on your end is functioning smoothly to facilitate a seamless consultation.

We are committed to providing you with the best care and support. Following these instructions will help ensure a successful and productive video consultation. If you have any questions or need assistance, please do not hesitate to reach out to our office via email:

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