Help & FAQs

To book an appointment, visit our Book Now page. Choose a psychiatrist from the list and either click the outbound link icon to book via Halaxy or the envelope icon to send an email request. Please note that a referral from your GP is required before booking an appointment. Referrals must be sent via email or fax to ensure your booking is processed.

For bookings via Halaxy:

1. Click on the outbound link icon for your referred psychiatrist

2. Select the type of appointment

3. Select an available date and time

4. Enter your information

5. Process the payment

For bookings via email:

1. Click the envelope icon for your referred psychiatrist

2. In the form, enter your contact details

3. Make sure the subject is set to Book Appointment with Dr [name of psychiatrist]

4. Provide additional information regarding your appointment and what you'd like to talk to your psychiatrist about

5. Submit

Ensure you have a quiet, private space with a stable internet connection. Complete any required forms ahead of time and have your referral and ID ready for your consultation. Make sure your device’s camera and microphone are working correctly. It’s also helpful to jot down any questions or concerns you want to discuss during your appointment.

Here's a simple guide to assist you with getting ready for your appointment:

1. Test your video and microphone setup by using Coviu's Pre-Call Test.

2. 5 minutes before your appointment, navigate to the Coviu Waiting Room by clicking Join Video Call in the top menu bar of the website.

3. Click START A VIDEO CALL.

4. Enter your First Name, Last Name, and Phone Number, then click CONTINUE.

5. Wait for your appointment.

You will enter a waiting room from where your specialist will bring you in for your appointment.

We use the online video meeting application, Coviu, for all our video consultations. Please ensure that you have connected and enabled your working camera and microphone. Please allocate an additional 5 minutes prior to your appointment to complete the following steps:

1. Click on Join Video Call found in the top menu bar of the website.

2. Follow the prompts to make sure everything is working correctly for your appointment.

3. Enter your name and contact number.

4. Wait for your psychiatrist.

If you encounter any technical difficulties, contact our support team immediately for assistance.

To obtain a referral, schedule a visit with your GP and discuss your need for psychiatric services. Once you have your referral, send it to us via email or fax. This step is crucial as it allows us to schedule your initial assessment and ongoing appointments.