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Work Cover Policy

Pre-Payment for Psychiatric Services


To ensure that psychiatric services provided to patients with work-related mental health issues are compensated in a timely manner, this policy requires full payment before any appointments are scheduled or services are rendered.


This policy applies to all patients seeking psychiatric treatment for work-related mental health issues at our facility.


  1. Full Payment Requirement

    • All patients are required to make full payment for the anticipated cost of their psychiatric services before any appointment is scheduled or services are rendered.

    • The total cost will be estimated based on the initial consultation and any expected treatments. This estimate will be communicated to the patient after the initial assessment and prior to scheduling any procedures.


  2. Insurance Reimbursement

    • Patients are responsible for claiming reimbursement from their work cover insurer for the cost of their psychiatric treatment.

    • Our facility will provide patients with all necessary documentation to support their claim, including detailed invoices.

    • Patients are advised to contact their insurer in advance to understand their policy's coverage and reimbursement process.


  3. Payment Methods
    We accept various payment methods, including credit/debit cards, and bank transfers. All payments must be received and confirmed before any psychiatric services are provided.

  4. Cancellations and Refunds

    • Should a patient need to cancel or reschedule their appointment, they must notify our office at least 48 hours in advance.

    • In cases of cancellation, a full refund will be provided if the cancellation is made within the specified notice period. For cancellations made with less than 48 hours' notice, a cancellation fee may be retained by the facility.

    • Kindly refer our cancellation and appointment change policy at


  5. Non-Refundable Services
    Certain services or treatments that require upfront costs or preparations may be non-refundable. Patients will be informed of such costs during the initial assessment and prior to making any payments.

  6. Dispute Resolution
    ​Our facility is committed to fair and transparent billing practices. Should there be any disputes regarding the services rendered or payments made, patients are encouraged to contact our billing department directly. We aim to resolve all disputes amicably and promptly.


This policy will take effect immediately and be communicated to all current and future patients seeking treatment for work-related injuries or conditions.


Patients will be required to acknowledge and agree to this policy in writing prior to scheduling their first appointment.

Review and Amendments

This policy will be reviewed annually and may be amended to reflect changes in healthcare regulations, insurance policies, or administrative procedures. Patients will be notified of any significant changes.

Date published: 26 Feb 2024

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