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Termination of Patient Care Policy


At JAAS Psych we are committed to providing high-quality care to all our patients. This policy outlines the circumstances under which a patient may be discharged from our practice and the process for doing so.

Grounds for Termination

Patient care may be terminated under the following conditions:

  • Non-compliance with Treatment Plans: Repeated failure to follow medical advice or treatment plans.

  • Missed Appointments: Frequent missed appointments without prior notice or valid reasons.

  • Abusive Behaviour: Abusive, disrespectful, or threatening behaviour towards staff or other patients.

  • Fraudulent Behaviour: Engaging in fraudulent behaviour or providing false information.

  • Non-payment of Fees: Persistent non-payment of fees despite reminders and provided payment plans.

  • Illegal Activities: Any illegal activities, including unauthorised recording of consultations.

  • Medication Misuse: Misuse of prescribed medication, including suspected abuse or diversion of medication for unauthorised use.

Process for Termination

  • Initial Warning: A formal warning will be issued, either verbally or in writing, detailing the concerns and potential consequences if the behaviour continues.

  • Final Notice: If the problematic behaviour persists, a final notice will be sent, explaining the decision to terminate care.

  • Termination Letter: A formal termination letter will be sent to the patient, detailing the reasons for termination and the effective date.

  • Transition Period: A transition period of 30 days will be provided for the patient to find alternative care.

  • Transfer of Records: Upon request, patient records will be transferred to the new healthcare provider.

Exceptional Circumstances

In cases where immediate termination is necessary for the safety and well-being of staff and other patients, the transition period may be waived.


All patient information will remain confidential throughout this process, in accordance with privacy laws and ethical guidelines.

Appeals Process

Patients have the right to appeal the decision by submitting a written request within 14 days of receiving the termination notice.

Contact Information

For questions or concerns regarding this policy, patients may contact us via

Policy Review and Update

This policy will be reviewed annually and updated as necessary to reflect current best practices and legal requirements.

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