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JAAS Psych Consultants Cancellation and Appointment Change Policy

Our Commitment to Timely Care: At JAAS Psych Consultants, we recognise the high demand for our services and the importance of timely mental health care. Our appointment slots are valuable and in high demand, reflecting our commitment to providing timely and effective care to our community.

Policy Overview

  1. 48-Hour Notice for Changes: To maintain efficiency and fairness, we require a minimum of 48 hours' notice for any cancellations or changes to your appointment. This advance notice helps us manage our schedule and offer the vacated slot to other patients in need.
     

  2. Cancellation Fee for Late Notice: If an appointment is cancelled or not attended with less than 12 hours' notice, a fee of $140 will be charged. This policy is in place to compensate for the time reserved for you and to support the ongoing availability of our services.
     

  3. Non-Attendance and Future Appointments: In the event of a no-show or late cancellation, no subsequent appointments will be scheduled until the non-attendance fee is settled. This ensures our ability to continue offering equitable access to our services for all patients.
     

  4. Payment Policy for Appointments: Please ensure that payment is made prior to your appointment. If payment is not received in a timely manner, the appointment will unfortunately have to be cancelled. This policy is essential for maintaining a fair and efficient scheduling system.
     

  5. Consideration for Emergencies: We understand that life is unpredictable and emergencies occur. If you have extraordinary circumstances or face an emergency that affects your appointment, please inform us in writing. Our management will review your situation with empathy and discretion, offering due consideration.
     

  6. Your Cooperation is Valuable: By adhering to our cancellation policy, you help us provide better service and access to care for all our patients. Your understanding and cooperation in this matter are greatly appreciated.

Together, let's ensure that every appointment at JAAS Psych Consultants is used to its fullest potential, benefiting our entire patient community.

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